Knowledge Base   /   Technical Support

Black Screen or is Not Turning On

Posted on 09 March 2021 02:37 pm

Check the Power

  1. Unplug the monitor from the wall.
  2. Unplug the cord from the back of the monitor.
  3. Wait one minute
  4. Plug the monitor cord back into the Monitor and a known-good wall outlet.
  5. Press the Monitor power button.
  6. If this still does not work, try with known-good power cord. Typically a Desktop power cord is the same as a Monitor power cord.

 

Check the video cable

  1. Confirm that a power cable is connected to the monitor and a power outlet.
  2. Monitors do not receive power through the video signal cable, but instead need their own power connection.
  3. Ensure the video cable is connected to the correct video source.